Shipping Policy
Shipping Policy for The Novelty Nook
Welcome to The Novelty Nook! We're thrilled to bring you the most exciting, viral and coolest products from around the globe. To ensure you have the best shopping experience, here’s our shipping policy that outlines everything you need to know about how your orders will be delivered.
Shipping Locations
We currently ship to the following regions:
- United States
- Canada
- United Kingdom
- Australia
- Select International Countries: If you're outside these regions, please contact us at support@thenoveltynook.store to check shipping availability.
Shipping Rates & Delivery Times
Shipping rates and delivery times vary based on your location and the product ordered. Here's a general overview:
1. Domestic Shipping (Within the United States):
-
Standard Shipping: $5.99 or free for orders over $50.
Delivery Time: 5-7 business days. -
Express Shipping: $15.99.
Delivery Time: 2-3 business days.
2. International Shipping (Outside the United States):
-
Standard International Shipping: Rates vary based on destination (calculated at checkout).
Delivery Time: 10-20 business days. -
Express International Shipping: Rates vary based on destination.
Delivery Time: 5-10 business days.
Note: Delivery times are estimates and may vary due to customs delays or other unforeseen circumstances.
Order Processing Time
- All orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Tracking Your Order
- Once your order ships, you’ll receive a confirmation email with a tracking number.
- Use this tracking number to monitor your package’s journey at our tracking page or your local carrier's website.
Customs, Duties & Taxes
For international orders:
- Customs, duties, or import taxes may apply depending on your location.
- These charges are the responsibility of the customer, and we recommend checking with your local customs office to understand potential fees.
Lost or Delayed Shipments
We strive to ensure timely delivery, but occasionally delays may happen due to unforeseen circumstances. If your order hasn’t arrived within the estimated timeframe:
- Check the tracking information provided.
- Contact our support team at support@thenoveltynook.store, and we’ll assist you right away.
Returns & Refunds for Shipping Issues
If your order arrives damaged or is incorrect:
- Reach out to us at support@thenoveltynook.store within 7 days of delivery with your order number and photos of the product.
- We’ll work with you to resolve the issue, whether it’s sending a replacement or offering a refund.
Shipping FAQs
Q: Do you ship to PO Boxes?
A: Yes, we can ship to PO Boxes within the United States. However, express shipping may not be available for these addresses.
Q: Can I change my shipping address after placing an order?
A: Address changes can be made if your order has not yet shipped. Please contact us immediately at support@thenoveltynook.store if you need to update your address.
Q: What happens if my package is returned to sender?
A: If your package is returned to us due to an incorrect or incomplete address, we’ll contact you to arrange reshipping. Additional shipping fees may apply.
Thank you for shopping with The Novelty Nook! If you have any further questions, feel free to reach out to our friendly customer support team at support@thenoveltynook.store. Happy shopping! 🎉